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ForwardEvergreen Fire EMT CE Refresher Jan-10-2026
After students complete this chapter presentation and the related course work, they will have an understanding of therapeutic communication; means to communicate effectively with special populations such as children, geriatric patients, and hearing- and visually impaired patients; methods and procedures for effective communication; components of effective written reports, types of written reports, and ways to correct errors found within written reports; documentation of refusal of care; special reporting situations; use of medical terminology; communications systems and equipment; regulations and protocols governing radio communications; and communication with medical control and hospitals.
Target Audience
Evergreen EMS providers
Learning Objectives
1. Describe the factors and strategies to consider for therapeutic communication with patients. (pp 119–133)
2. Discuss the techniques of effective verbal communication. (pp 122–133)
3. Explain the skills that should be used to communicate with family members, bystanders, people from other agencies, and hospital personnel. (pp 122–133)
4. Discuss special considerations in communicating with older people, children, patients who are hard of hearing, visually impaired patients, and non–English-speaking patients. (pp 127–131)
5. Describe the use of written communications and documentation. (pp 133–146)
6. State the purpose of a patient care report (PCR) and the information required to complete it. (pp 134–143)
7. Explain the legal implications of the PCR. (pp 142–143)
8. Describe how to document refusal of care, including the legal implications. (pp 143–146)
9. Discuss state and/or local special reporting requirements, such as for gunshot wounds, dog bites, and abuse. (p 146
Annie Dorchak, NRP
EMS Continuing Education approved by the State of Colorado through Common Spirit Prehospital Services Training Center and Group # CO 039 (SAH), #CO 040 (PSF)
Available Credit
- 1.50 Medical
- 1.50 Operations