1. Define continuum of care. (p 321)
2. List the five essential elements of a group. (p 322)
3. Explain the advantages of a team over a group; include the advantages of regularly training and practicing together. (pp 321–322)
4. List the five essential elements of a team. (pp 323–325)
5. Explain how crew resource management (CRM) can be useful in the prehospital environment. (pp 325–326)
6. List the five critical elements necessary to ensure effective transfer of patient care from one provider to another. (pp 326–328)
7. List the five steps a receiving health care provider should perform when taking a patient care report (PCR). (p 327) 
8. Explain the stages of effective decision making. (pp 329–330)
9. Describe decision traps that can lead to decision-making errors. (p 330)
10. Describe the steps EMTs can take to troubleshoot interpersonal conflicts. (p 331)
11. Identify the components of the patient assessment process. (p 342)
12. Explain how the different causes and presentations of emergencies will affect how EMTs perform each step of the patient assessment process. (p 342)

1. Identify the components of the patient assessment process. (p 342)
2. Explain how the different causes and presentations of emergencies will affect how EMTs perform each step of the patient assessment process. (p 342)

3. Discuss some of the possible environmental, chemical, and biologic hazards that may be present at an emergency scene, ways to recognize them, and precautions to protect personal safety. (pp 343–345)

4. Discuss the steps EMTs should take to survey a scene for signs of violence and to protect themselves and bystanders from real or potential danger. (pp 343–345)

5. Describe how to determine the mechanism of injury (MOI) or nature of illness (NOI) at an emergency and the importance of differentiating trauma patients from medical patients. (pp 345–347)

6. List the minimum standard precautions that should be followed and personal protective equipment (PPE) that should be worn at an emergency scene, including examples of when additional precautions would be appropriate. (pp 347–348)

7. Explain why it is important for EMTs to identify the total number of patients at an emergency scene and how this evaluation relates to determining the need for additional or specialized resources, implementation of the incident command system (ICS), and triage. (pp 348–349)