-topics: health, safety and risk management- create the culture that solves problems not people

-identify common risks and safety obstacles: "expert complex" "hierarchical culture- toxicity" "ignorance or ineptitude"

-"swiss cheese model," "the checklist manifesto" "complacency"

-Leadership Behaviors" introductions, I make mistakes too, show interest, eye contact, body language, the "why," be human

-Safety Culture, Supervision, Environment, review Unsafe Acts and good communication

-Best practices for fostering a methodical, checklist, communicative, supportive, safe working culture

-Ski Patrol work is a "complex system"- discuss what can be learned from other industries including aviation, ocean shipping, NASA